Refund & Return Policy
At Stick N Select, we strive to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
To qualify for a return:
- Return requests must be submitted within 7 days of the delivery date
- Products must be:
- Unused
- Unopened
- In their original packaging
- In resellable condition
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Opened or used skincare products
- Used wellness or personal care items
- Hygiene-related products
- Products marked as non-returnable or final sale
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After review, we may offer a replacement, store credit, or refund where applicable.
4. Refund Process
Once your returned item is received and inspected:
- Approved refunds will be processed to the original payment method
- Refund processing times may vary depending on your payment provider
- Most refunds are reflected within 5–7 business days
Shipping fees are generally non-refundable unless the return is due to our error.
5. Return Shipping
Customers may be responsible for return shipping costs unless:
- The item received was damaged
- The wrong product was shipped
- The item was defective upon arrival
We recommend using a trackable shipping method for returns.
6. Order Cancellations
Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Stick N Select
Email: info@sticknselect.com